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Social Ads: social media’s place in the consumer journey

Social networks have become an integral part of digital commerce. The significant number of profiles on these platforms, coupled with their importance in the consumer buying journey, is driving advertisers to set up Social Ads campaigns.

Social Ads refers to all paid advertising on social networks.

Thanks to social networks, it is possible to target potential customers more effectively, build stronger relationships with them, and significantly boost sales. The role of e-commerce and social networks in the consumer’s buying journey has never been more important than it is today.

Social Ads: an integral part in the buying journey

According to the report Social Commerce – Global Market Trajectory & Analytics, the global social commerce market will reach $604.5 billion by 2027. That means an increasing number of companies will be positioning themselves on social networks, to significantly boost their acquisition and sales volumes.

Today, social commerce has revolutionized the way products and services are sold by seamlessly integrating into the consumer’s buying journey. The entire process, from discovery to the decision to buy, can now be carried out entirely on social platforms, including the consideration phase.

The advantages of social commerce are numerous. First, it eliminates many of the hassles associated with traditional digital commerce. For example, buyers no longer need to switch from one interface on social networks to another on a website to make a purchase. This makes the buying process more efficient and less frustrating for the consumers.

Another advantage that makes social commerce important is that it is perfectly adapted to a cellphone. Unlike many traditional e-commerce sites, social commerce platforms are naturally designed to be mobile-friendly, offering shoppers a better browsing experience and facilitating the purchasing process.

Moreover, social commerce enables increased interaction and information sharing between buyers and sellers. With social platforms, buyers can easily share feedback, obtain information and engage with other community members. It is now easier to share, give feedback or get insights from a community via social platforms. This increased engagement can lead to more informed purchasing decisions, greater buyer satisfaction and, ultimately, a better perception of the company or brand of its customers.

More and more people are making direct purchases through social media platforms, owing to their numerous advantages. Advertisers can now create paid campaigns in different formats that are effective in converting potential customers, increasing brand awareness and engaging with their target audience.

How can you benefit from Social Ads?

Various platforms such as Facebook, Instagram, LinkedIn or even Pinterest offer real visibility and remain one of the most effective ways of generating sales.

Each platform has strict rules for standing out from the competition. A dedicated strategy is required. Ads must be integrated as naturally as possible according to the various locations specific to each social network. Each ad must be adapted to mobile usage, which represents the most solicited point of contact for most of the audience. Creatives need to understand the audience’s intentions. A potential customer who already knows your brand should not be presented with the same content as a prospect who does not.

Adapt your message to different audiences. For instance, if you want to drive sales in a professional setting, platforms like LinkedIn are a good choice. Each social media platform has its own personality, shaped by various social, demographic, and cultural factors.

When setting goals for your social media advertising, make sure they are SMART: specific, measurable, achievable, realistic and time-bound. This will form the foundation of a strong social advertising strategy. Additionally, take some time to research your competition and see how they market themselves and engage with their followers. You can learn from their tactics and apply them to your own advertising efforts.

It is crucial for you to keep yourself updated with the latest significant updates on social platforms. This will help you to concentrate your efforts on the new performance levers, enabling you to create campaigns that are more effective than those of your competitors.

Moreover, do not overlook the importance of analyzing your results. Analytics are essential when it comes to Social Ads. By analyzing your results properly, you can distinguish between what worked and what did not. Even if your results are excellent, always strive to improve them.

Every strategy should be tailored to a specific audience. Define your target audience, craft a relevant message to send them, choose the appropriate platform to deliver it, and decode when to approach them.

Stay quick and responsive. Social Ads results are constantly changing, meaning you must be able to change direction quickly if necessary.

Keep in mind that content is often king. Many platforms adapt to formats that generate high levels of interaction. This has been the case over the past few years, notably with short videos. Depending on the social platforms, take a close look at where you best-performing content is and apply your successes to other campaigns that could benefit from them.

There are many social platforms to choose from for advertising campaigns. A successful campaign relies on a well-executed media plan and the ability to adapt to changes. With so many options available, it is important to approach the campaign strategically and be open to making adjustments as needed. The shopping experience is now mostly virtual and must keep up with new trends. Social Ads are crucial for a company’s success in their respective industry.

Questions to ask yourself?

  • How do you ensure the consistency of your company’s voice across different online ads?
  • What best practices have you adopted to maximize the effectiveness of Social Ads campaigns?
  • Are your online ads compelling enough to prompt users to take action?

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    Bibliography

    (n.d). (2022, 25 November). Social Ads : qu’est-ce que c’est ? Accessed 15 december 2023. Yumens. Online

    Aubry. J. (2022, 6 April). Incontournables médias sociaux. Accessed 15 december 2023. Grenier aux nouvelles. Online

    (n.d). (2021, 10 August). Qu’est-ce que le commerce social ? Accessed 15 december 2023. Hello Darwin. Online

    Written by
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    Romain Modard

    Social media manager

    info@billy.social

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    2024-01-16T14:26:47-05:00